Computer Support Specialist
POSITION SUMMARY:
Southwest Gastroenterology Associates is an independent private practice caring for adult patients with gastrointestinal and liver diseases. As a privately held company, we place a high value in creating and nurturing a work environment that attracts the best talent. We currently have a position for a Help Desk Support Specialist who will provide technical support to end-users and patients on a variety of issues via telephone and email/chat.
MAJOR DUTIES/CRITICAL TASKS
-
Telehealth support, troubleshooting audio, and video conferencing platforms.
-
Assist patients with portal access.
-
Assist with onboarding of new users.
-
Demonstrate baseline security skills for IT support professionals.
-
Configure device operating systems, including Windows, Mac, Android, and iOS, and administer client-based as well as cloud-based (SaaS) software.
-
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
-
Troubleshoot, and problem solves core service and support challenges while applying best practices for documentation.
-
Gain feedback from staff about computer usage
-
Run diagnostic programs to determine problems.
-
Install computer peripherals for users.
-
Follow up with staff to ensure the issue has been resolved promptly.
-
Excellent phone etiquette.
-
Good written and oral communication skills.
-
Provide feedback on continuous improvement
-
Research new technologies and solutions.
-
Knowledgeable of protocol and packet analysis
-
Duties as assigned by Systems Administrator
Preferred Qualifications:
​​
-
Desktop client security: Anti-virus and OS patch management.
-
Strong knowledge of Microsoft Office Products (Installations and troubleshooting) Office 365 support a plus.
-
VOIP telephony support.
-
EMR support and end-user management.
-
Microsoft Active Directory (Add, Delete, Change).
Education:
-
High school diploma
-
A+ Certification or equivalent years of experience/education.
-
Actively pursuing a career in Information Technology or Healthcare Information Technology.